VK Removals Terms and Conditions 

Covid 19

**Please note that due to current covid/pandemic conditions we are reserving the right to charge full costing of the job for any cancellations made during this time. Please see clause 6. Currently the boat services are limiting the number of drivers allowed on board due to cabin shortages meaning we may be delayed or on different sailings, which may delay deliveries. We have reviewed our covid policy to protect staff and customers. A member of staff will do a walk round while wearing a mask. We then ask customers to social distance / stay in another room / leave the property until loading has finished as the staff may not be able to wear masks when loading as with heavy lifting it can be hard to breathe. If you or a member on the household are shielding please inform us on booking as you will have to make sure you are not present on the moving day. Unless its a full house removal all part loads are based on ground floor delivery only unless otherwise agreed. 

We are in a worldwide situation which is unprecedented in our time and as such we have an obligation to ensure not just our own safety but also the safety of others and those that we come into contact with.

Please ensure that you are aware of the early symptoms of Covid19 and if you have them, how it is expected to progress.



As your chosen removal company we are committed to our workers and our customers safety. We have our own procedures in place for checking that our staff are symptom free and we need confirmation that everyone we come into contact with during our working day is also symptom free.

Please confirm that no one in your household or immediate family or anyone you have been in close contact with, has in the last 14 days, suffered from any combination of the following or has tested positive for Covid19 symptoms.**

BREXIT / CUSTOMS

We would like to make our customers aware that from 1st January 2021 there may be additional duties/charges for you the customer in relation to customs dependant on which country you are travelling to and we will inform you if this is the case. If we incur additional charges or waiting times these are not included in our quotation and are payable by the customer. We advise booking in advance as much as possible to allow time for paperwork to be completed (7-10days).

Terms and Conditions

All work carried out is subject to these Terms and Conditions. In signing our T&Cs you agree to us retaining data relating to you and / or your business with the express

intention of using such data in our contractual dealings with yourselves. Box sizes are as follows: Small 30cmx30cmx20cm ; medium 45cmx30cmx30cm ; large

45cmx45cmx50cm ; extra large 45cmx45cmx70cm. Boxes must be between 15-20kg max to make them safe for one person to lift/carry.

Upon satisfactory conclusion of the contract all records and data will be held by us unless we receive express instructions from yourselves to the contrary. At no point will any

of this data / information be shared with any 3rd party unless in express pursuance of the contract.

Your attention is drawn to Clauses 8, 9 and 10, which determine liability for loss and damage, and Clause 7 regarding Payment Terms.

1. Quotations

1.1 The Quotation given is for carrying out the removals service as stated (based on list of goods provided) and does not include, (unless otherwise stated in writing) any of

the following:

Dismantling or reassembling furniture, beds ,wardrobes, equipment, sheds, etc.

Packing services, specialist wrapping or additional packaging unless requested.

Taking up or laying floor coverings.

Disconnecting or reconnecting appliances and fixtures

Parking fees / poor access

Custom duties, port charges or other fees payable to government bodies or agencies.

1.2 Unless already agreed, extra charges may also be applied if;

The work is carried out on a Saturday, Sunday, Public Holiday or outside the hours of 07:00 - 18:00 at your request.

The work does not commence within 3 months of the acceptance.

We are required to move goods at your request, above the ground floor or first upper floor.

We supply, at your request any additional services, including moving extra goods or increasing our liability as described in Clause 8.

You request collection or access to your goods while in storage.

The price includes redelivery from storage and the redelivery does not commence within 6 months of the quotation.

Restrictions to access prevent the free movement of goods without mechanical equipment or alterations.

Restrictions to access at a property which cause issues for our vehicles to gain access to the property such as pillars or narrow access etc. Charges will apply for additional

'carrying' distance.

Restrictions to access prevent the unloading/loading of goods within 20 metres of the doorway.

There are delays or events outside our reasonable control that increase the resources and/or time required to carry out the work. We must be informed if there are any

changes to things such as completion date, receiving of keys or other issues that may affect collection or delivery dates and times. If you are making the booking through our

system you must click the accept button for the quote and insurance to be valid.

Items if being packed by owner, all goods must be ready for us to load on moving day and adequately packed for transport. We are not responsible for goods which should be

boxed or adequately packed by the customer.

1.3 All deposits are non-refundable.

1.4 When a quotation is provided it does not mean the booking is secure. A booking/requested dates are only secured after a deposit is received. We will endeavour to notify

a customer if someone else is enquiring about the same dates but we will not be held responsible if the dates are no longer available to you. Payment of deposit, agreement

by email/text/verbally constitutes a confirmed booking and acceptance of our Terms and Conditions. Prices quoted are based on list given by customer. Additions to this must

be made clear to us at least 48 hours in advance. Part loads, unless otherwise agreed, can take up to 28days for delivery.

2. Excluded Goods

2.1. The following items must not be submitted for removal or storage and will not be moved by us.

2.1.1. Stolen goods, drugs, highly flammable or explosive materials/items, (including petrol, gas bottles, aerosols, paints and ammunition).

2.1.2. Jewellery, precious metals or stones, money, bonds, deeds, securities, coins, stamps or goods or collections of a similar kind, (unless agreed in writing).

2.1.3. Goods that can encourage vermin or cause infestation or contamination.

2.1.4. Goods which are hazardous to health.

2.1.5. Perishable goods and/or goods requiring a controlled environment.

2.1.6. Animals or plants. Note: Special provision may be made for plants but must be agreed in writing.

2.1.7. Goods that are prohibited by law or require special licence or permits for import or export.

2.2. If such goods are submitted without our knowledge, we will make them available for you to collect. If they are not collected within a reasonable time, we will apply for an

appropriate court order to dispose of the goods, at your expense.

2.3. We accept no liability for loss or damage to excluded goods, as detailed in this Clause 2, unless we have been negligent or are in breach of contract.

2.4 Houly rates begin from us leaving our base and are based on a minimum of four hours unless otherwise agreed. Once you are a minute into a new hour, the hour is fully

payable, no part hour charges.

3. Your Responsibility

3.1. You agreed that we will not be liable for any loss or damage resulting directly from your failure to discharge your responsibilities. This includes adequate packing of goods

where our packing service has not been requested. Please note that plants/pots are not covered by our insurance and are transported at owners risk.

3.2. You agreed to advise us in writing of the value of the goods to be removed and/or stored if required.

3.3. It is your responsibility to pay any parking charges incurred by us in carrying out the work and to obtain and pay for all documents, permits and licences required for the

work to be completed.

3.4. You agreed to prepare all appliances for removal, including defrosting and emptying refrigerators and freezers, emptying all fluids from appliances and equipment,

(including hoses, washing machines, dishwashers, etc.) and ensuring there is no residual fuel in petrol driven garden, (or other) equipment.

3.5. You or your representative must be present throughout the collection and delivery of the removal.

3.6. You must ensure that all inventories, job sheets, receipts and other necessary documents are signed by you or your representative.

3.7. You are responsible for ensuring that nothing that should be removed is left behind and nothing is taken away in error.

3.8. You are responsible for the protection of goods left unattended or where workmen, other tenants, (or any other third parties) may be present.

3.9. You agree to provide us with an up to date contact address and telephone number for the duration of your removal and/or storage.

3.10. Where we provide a list of goods or a receipt and send it to you, it is your responsibility to notify us of any inaccuracy within 10 working days. If no such notification is

received by us, the list of goods is deemed to be accepted by you as accurate.

3.11. In regard to storage, if you wish to terminate your storage agreement, you must give us 10 working days' notice.

4. Our Responsibility

4.1. For the purpose of this document, "undamaged" means in the same condition as before our work commenced

4.2. It is our responsibility to deliver your goods to you, or produce them for collection, undamaged.

4.3. If we fail to deliver your goods undamaged, we will compensate you according to Clause 8.

4.4. We will not be liable to compensate you unless we have been negligent or are in breach of contract.

4.5. We will be responsible for any parking fines incurred by us in carrying out this work, unless the fines are a result of your negligence under clause 3.3 of this agreement.

4.6. It is our responsibility to provide the staff, vehicle(s) and equipment that are fit for the purpose of carrying out the work as agreed.

5. Ownership of Goods

5.1. You agreed that the goods to be removed and/or stored are your property or you have the full authority of the owner to enter this agreement.

5.2. If ownership of the goods changes while this agreement is in place, you agree to notify us in writing immediately.

6. Postponement or Cancellation for Overseas Removals

6.1. We reserve the right to charge a postponement or cancellation fee according to how much notice is given. As follows;

6.1.1. More than 21 days before the move was due to start, no charge.

6.1.2. Between 21 and 14 working days before the move is due to start, 75% of the removal charge.

6.1.3. 14 working days or less before move was due to start: 100% of the removal charge.

6.2. If we cancel your move, you will be refunded in full.

6.2.1. If we cancel on the day of the move, we will refund all monies paid plus 20% of the cost of the move on our quote.

6.3 For local removals in Ireland there will be no charge if we get 7 days notice, 50% charge for 3-7 days notice and anything less than 3 days or 72 hours full charges are

payable.

7. Payment Terms & Revision of Storage Charges

7.1. Payment is required in full, by cleared funds before the removal/storage commences. •If paying by•Bank transfer or card payment, the payment must be done at least

2days before collection or delivery. If you wish to pay cash, the balance must be given to our staff member before offloading commences.••

7.2. We reserve the right to refuse to commence work until full payment has been received.

7.3. Where sums are overdue to us, we reserve the right to charge interest on a daily basis, calculated at 4% per annum above the current base rate of the Bank of England.

7.4. Storage charges are reviewed periodically and you will be given 30 days written notice of any increases. Late/reduced payments will result in a £10 plus vat charge each

time. If a customer requires access to their goods during their term there is a £100 plus vat handling fee due. We must have at least 7 working days notice of required exit out

of storage. Any redelivery at this stage is subject to our availability.

7.5. Storage charges and agreed additional charges can be paid by Credit/Debit Card, by standing order or by cash. All payments due must be made in full when requested

or before goods are released.

8. Liability and Insurance

8.1. Limited Liability.

8.1.1. We include standard limited liability cover of £40 per item for our negligence, as standard in your quotation. This is the only cover for your goods for this option. This is

up to a maximum of £30,000 per claim and is subject to our insurance company excess fees.

However, if you advise us of the value of your goods prior to work commencing, and you wish to increase the cover over this amount then we will agree on an extended

premium to cover to this value - see clause 8.2.

8.1.2. A higher value may be agreed in writing before commencement of work and may incur an additional charge.

8.1.3. In the event of loss or damage to your goods, our liability to you shall not exceed a sum equivalent to the repair or replacement of those goods if you have given us a

declared value of the goods in advance and agreed to the extended cover, or whichever is the lowest sum, up to a maximum of the declared value or the maximum covered

by our policy.

8.1.4. Where an item is part of a pair or set, our liability to you is assessed as the cost of that item in isolation and not the cost of the item as part of a pair or set. Liability is

subject to physical damage only, in the case of electrical items such as computers, tvs, lamps etc, as we cannot assess their functionality. This is also subject to us being

shown the specific items beforehand, to assess any current visible damage before removal. Where items are packaged by the owner and we cannot see the item we will not

accept any responsibility for damages/breakages/marks etc as we cannot assess the items state at time of removal. This includes items such as boxes which are packed by

the owner. Items not in their original packaging are carried at owners risk. Where packing services are not requested and the removal is a self pack, all items need to have

adequate packaging for transit if they require more than standard blanket wrapping.

8.1.5 The settlement of any claim shall be by replacement, repair and/or compensation, taking into consideration at underwriters option the age, quality, degree of use and

consequent market value. This policy is not "new for old". This only applies to extended premium cover.

8.1.6 We are not in any way liable for items referred to in clause 3

8.2. Extended Liability.

8.2.1. If you send us a declared value of your goods in advance of the move we will offer an extended premium to cover your goods to this value. This is subject to the

maximum value covered by our policy and any excess fees. This will mean an additional premium will be added to the initial quotation to reflect this extended premium.

If you do not want this extended cover then you can arrange your own insurance and must confirm this to us in writing.

8.2.2. An item is defined as the entire contents of a box, carton or other container and any other object moved by us. Any claims must be made within 7 days of move

commencing, in writing to us.

8.3. For goods destined to or received from overseas.

8.3.1. We will not be liable for the loss or damage to goods which are seized, confiscated, removed or damaged by Customs Authorities or other Government Agencies,

unless we have been negligent or in breach of contract.

8.3.2. We do not accept liability for loss or damage to goods in certain overseas countries. We will advise you at the time of quotation if this exclusion applies. Once the goods

leave us and go to a shipping company you are bound by their terms and conditions.

8.4 Storage insurance

8.4.1 Please confirm a declaration of value of your goods. Insurance for storage is up to a maximum of £50,000 unless otherwise agreed and this will be included in your

storage quotation as an extended premium. This does not cover anything in clause 3 and will void the cover if excluded goods are packed in boxes etc. Normal storage terms

still apply.

9. Damage to Premises

9.1. We will request a customer fills out a waiver form if we have to move items where we feel there may be damage caused to the item or property. Failure to do this means

we may not move the item(s) and acept no liability for any damage caused. If we cause, (through our negligence) damage to premises or property other than goods for

removal, our liability shall be limited to repairing the damaged area only.

9.2. If such damage is caused as a result of moving goods under your express instruction, against our advice, we will not be liable.

9.3. If we are responsible for causing damage to premises or property, other than goods for removal, you must notify us immediately or within a reasonable time (on the day

only).

10. Exclusions of Liability

10.1. We will not be liable for loss, damage delays or failure to provide the service under this agreement as a result of war, hostilities, civil war, terrorism, rebellion or any

similar hostile activities, adverse weather, third party industrial action, rescheduled sailing, departure or arrival times, port congestion or other such events outside our

reasonable control.

10.2. We will not be liable for:

10.2.1 Normal wear and tear, natural or gradual deterioration, leakage or evaporation or from perishable or unstable goods. This includes goods left within furniture or

appliances.

10.2.2 Moth or vermin or similar infestation.

10.2.3 Cleaning, repairing or restoring unless We arranged for the work to be carried out.

10.2.4 Changes caused by atmospheric conditions such as dampness, mould, mildew, rusting, tarnishing, corrosion, or gradual deterioration unless directly linked to ingress

of water.

10.3 For any goods in wardrobes, drawers or appliances, or in a package, bundle, carton, case or other container not both packed and unpacked by Us.

10.3.1 For electrical or mechanical derangement to any appliance, instrument, clock, computer or other equipment unless there is evidence of related external damage.

10.3.2 For any goods which have a pre-existing defect or are inherently defective.

10.3.3 For perishable items and/or those requiring a controlled environment.

10.4 Loss of structural integrity of furniture constructed of particle board resulting from crumbling of the board.

10.5 No employees of ours shall be separately liable to you for any loss or damage under this agreement.

10.6. Our liability will cease upon handling over the goods or upon completion of delivery.

11. Limitations

11.1. If you (or your agent) collect the goods, you must notify us in writing of any loss or damage at the time the goods are handed over to you or your agent.

11.2. We will not be liable for any loss or damage unless we have been notified immediately, where possible, or within 7 days of the delivery by us, or collection by you.

11.3. This notification period may be extended if requested in writing.

12. Route, Method and Delays in Transit

12.1. We will not be liable for delays in transit unless we breach contract or have been negligent.

12.2. If through no fault of ours, we are unable to deliver your goods, we will take them into storage and addition services, (storage and delivery) will be at your expense.

12.3. We have the right to choose the route.

12.4. Unless agreed otherwise in writing, we have the right to utilize other space in the vehicle for other customers' consignments.

12.5. We have the right to sub-contract some or all of the work. These conditions will still apply.

13. Our Right To Hold Goods (Lien)

13.1. We have the legal right to hold goods until full payment has been received by us. This includes any additional charges such as legal fees and payments made by us on

your behalf.

13.2. If storage payments are in arrears, after giving you three months' notice to pay in full and remove your goods, we have the right to sell or dispose of your goods as we

see fit.

13.3. The cost of the disposal of the goods will be charged to you.

13.4. Monies raised from the sale of the goods will be credited to your overdue account.

13.5. If the account is fully paid from monies raised by the sale of your goods, the surplus will be paid to you, without interest.

13.6. If the outstanding balance is not fully paid from the sale of your goods, we will pursue you for the remaining amount.

14. Disputes

14.1. If a dispute arises that cannot be resolved, either party may refer it to the Alliance of Independent Movers.

14.2. Your statutory rights are not affected by this clause or any other clause in this agreement.

14.3. The alliance of Independent Movers may refer unsettled disputes to a third party, independent arbitration service.

14.4. The AIM contact details are: phone: 0208 892 0369 Email: info@aimovers.org.uk web: www.aimovers.org.uk

Please note: you may, whether in dispute or not, contact the Alliance of Independent Movers with any feedback regarding the service you received. Such feedback will be

treated in confidence.